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HeyNow Safety Products Return Policy

At HeyNow Safety Products, your satisfaction is our top priority. We strive to provide high-quality safety equipment that meets your expectations. However, we understand that sometimes returns are necessary. Please carefully review our return policy below:

General Return Policy

  1. Eligibility for Returns:

    • Products must be returned within 30 days of the delivery date.
    • Items must be in new, unused, and resalable condition, with all original packaging, tags, and accessories included.
    • Customized or special-order items are non-returnable unless defective.

  2. Defective or Damaged Items:

    • Notify us within 7 days of delivery if you receive a defective or damaged product. Include photos of the item and packaging to assist with the claim process.
    • We will replace the defective item or issue a refund after inspecting the returned product.

  3. Exclusions:

    • Returns are not accepted for items marked “Final Sale” or “Non-Returnable.”
    • Worn, used, or altered products are not eligible for return.
    • Returns due to buyer’s remorse or ordering the wrong size/product may be subject to a restocking fee (see below).

Return Process

  1. Initiating a Return:

    • Email us at info@heynowsafety.com with your order number, reason for return, and photos (if applicable).
    • Once approved, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  2. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Use a trackable shipping service and retain proof of shipment, as we are not responsible for lost or stolen returns.
    • A return label is included in the package and provided free of charge for defective or incorrect items.

  3. Refunds and Restocking Fees:

    • Refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.
    • A restocking fee of 15% may apply for non-defective returns.

Exchanges

  • Exchanges are allowed only for defective products or incorrect orders. Contact us to arrange an exchange, subject to product availability.

Cancellations

  • Orders can be canceled before shipment. Contact us immediately at info@heynowsafety.com or call 305-912-6505 to request a cancellation. Once shipped, the order cannot be canceled and must follow the return process.

Conditions

  • All returned items are subject to inspection.
  • Refunds or replacements will be issued only if the items meet the stated return conditions.
  • Customized, worn, or altered products are not eligible for return.
  • Returns are accepted for U.S. orders only.

Dispute Resolution

In case of disputes regarding returns, HeyNow Safety Products reserves the right to make the final decision.

Contact Us

If you have any questions about our return policy, feel free to reach out:

We reserve the right to amend this policy at any time without prior notice. All changes will be updated on our website.

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