Return & Refund Policy
At HeyNow Safety Products, we are committed to providing you with reliable, professional-grade equipment. If your purchase does not meet your needs, we offer a straightforward return process to ensure you get the right gear for the job.
1. Return Window
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Customers have 30 days from the date of delivery to request a return.
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Any requests made after this 30-day window will not be eligible for a refund.
2. Condition of Items
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We accept returns for New items only.
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Items must be unused, in their original packaging, and include all manuals, tags, and accessories.
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Note: Customized or made-to-order items are non-returnable unless confirmed defective.
3. Return Shipping Costs & Fees
To ensure complete transparency regarding your expenses:
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Defective or Incorrect Items: If your order is damaged, defective, or incorrect, we will provide a pre-paid shipping label at no cost to you. Please inspect your shipment upon arrival. For items damaged in transit, please notify us within 48 hours of delivery to ensure a swift replacement or refund process.
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Buyer’s Remorse: For all other returns (e.g., changed your mind, wrong size), the customer is responsible for the actual cost of return shipping.
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Restocking Fees: We charge a $0.00 (0%) restocking fee on all approved returns.
4. How to Initiate a Return
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Email info@heynowsafety.com with your order number and reason for return.
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Standard Return Address: Unless otherwise specified on your RMA, returns are processed through our primary facility at 3630 Molona Dr, Orlando, FL 32837.
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Ship the item back using a trackable method.
5. Refund Process & Timeline
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Refunds are processed back to your original payment method.
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Once your return is received and inspected at our processing center, we will issue your refund within 10 business days.
6. Contact Information
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Email: info@heynowsafety.com
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Phone: (407) 385-0097
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Support Hours: Monday – Friday, 8:00 AM – 5:00 PM EST