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The Gear That Keeps You Working

Terms & Conditions

Welcome to HeyNow Safety Products LLC. Please review the following Terms & Conditions before using our website or placing an order.

By accessing our website or purchasing products from us, you agree to these Terms & Conditions, subject to applicable law.

1. General Use

This website is operated by HeyNow Safety Products LLC, a veteran-owned industrial distributor based in Orlando, Florida.

  • Customers placing orders must be at least 18 years old or otherwise legally authorized to enter into a purchase agreement.

  • We reserve the right to update these Terms & Conditions. Updates will be posted on this page.

  • Changes to these terms will not retroactively alter completed purchases or eliminate rights already established under applicable law.

  • Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

2. Pricing & Billing Terms

  • Payment Methods: We accept major credit cards, including Visa, Mastercard, American Express, and Discover, along with other payment methods displayed at checkout.

  • Payment Authorization: Payment must be authorized at checkout. Any available financing or installment options are subject to the applicable payment provider's terms.

  • Currency: All prices are listed in U.S. Dollars (USD).

  • Pricing: Product prices are displayed on their respective product pages. Applicable discounts, shipping charges, and taxes are calculated during checkout.

  • Total Cost: The final order total, including applicable product charges, shipping fees, and sales tax, is displayed before payment is completed. We do not impose undisclosed handling fees.

  • Sales Tax: Applicable sales tax is calculated based on the delivery address and relevant tax requirements.

3. Products & Availability

HeyNow Safety Products offers professional tools, industrial supplies, safety equipment, and related products through our distribution network.

  • We make reasonable efforts to provide accurate product descriptions, specifications, prices, and availability.

  • Product availability may change due to inventory levels at our distribution partners.

  • We reserve the right to correct inaccurate product information and discontinue products.

  • If an ordered product becomes unavailable or cannot be fulfilled, we will notify the customer and provide appropriate cancellation or refund options.

  • Product images are provided for identification and reference. Customers should review product descriptions and specifications before purchasing.

  • Professional tools and safety equipment must be used according to applicable manufacturer instructions and safety requirements.

4. Shipping & Delivery

HeyNow Safety Products fulfills orders through U.S.-based distribution partners. Orders may ship from different distribution facilities depending on product availability and fulfillment location.

Shipping Rates

For eligible orders delivered within the 48 contiguous United States and Washington, D.C.:

  • Orders below $500.00 have a $25.00 flat shipping fee per order.

  • Orders of $500.00 or more qualify for free standard shipping.

  • The qualifying subtotal is calculated after applicable merchandise discounts and before taxes and shipping charges.

Delivery Estimates

  • Order handling: 1–2 business days.

  • Carrier transit: 2–7 business days.

  • Total estimated delivery: 3–9 business days.

  • Order cutoff: 3:00 PM Eastern Time, Monday–Friday.

Orders placed after the cutoff, on weekends, or on applicable holidays begin processing on the next business day.

Shipping Restrictions

We currently ship to eligible physical street addresses within the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.

Orders may arrive in multiple shipments. Separate packages will not result in additional standard shipping charges beyond the amount confirmed at checkout.

If an order cannot ship within the promised timeframe, we will notify the customer and provide applicable delay, cancellation, or refund options as required by law.

For complete details, please review our Shipping Policy:

https://heynowsafety.com/shipping-policy/

5. Returns & Refunds

Returns and refunds are governed by our published Return & Refund Policy.

Return Eligibility

  • Customers have 30 calendar days from the date of delivery to request a return.

  • Both defective and non-defective products are eligible for return under the applicable conditions.

  • Standard buyer's-remorse returns must involve new, unused products in their original condition and packaging.

  • We do not offer product exchanges.

Return Shipping & Fees

  • Customers are responsible for the actual return shipping cost for standard non-defective returns.

  • For approved returns involving defective, damaged, or incorrect merchandise, HeyNow Safety Products provides a prepaid return shipping label at no cost to the customer.

  • We do not charge restocking fees ($0.00 / 0%).

  • Customers must contact us for return authorization and the designated return address before shipping merchandise back.

Refund Timeline

For eligible returns, customers will receive their refund to the original payment method within 10 calendar days after the returned merchandise is delivered to the designated return-processing location.

Original shipping charges are nonrefundable for standard buyer's-remorse returns. Applicable original shipping charges will be refunded for approved defective, damaged, or incorrect-item returns.

For complete return eligibility, procedures, shipping responsibilities, and refund information, please review our Return & Refund Policy:

https://heynowsafety.com/return-policy/

6. Limitation of Liability

HeyNow Safety Products is not responsible for losses or damages resulting solely from improper use, unauthorized modifications, or failure to follow applicable manufacturer instructions for professional tools and safety equipment.

To the extent permitted by applicable law, HeyNow Safety Products is not liable for indirect or consequential losses resulting from use of the website or products.

Nothing in these Terms & Conditions excludes or limits liability, consumer protections, product-liability obligations, or other rights that cannot legally be excluded or limited.

7. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, except where other applicable laws or mandatory consumer protections require otherwise.

Any legal proceedings relating to these Terms & Conditions may be brought before the appropriate courts in Orange County, Florida, to the extent permitted by applicable law.

Nothing in this section limits rights or remedies that customers are entitled to under applicable federal or state law.

8. Contact Information

For questions regarding orders, products, shipping, returns, refunds, or these Terms & Conditions, please contact:

HeyNow Safety Products LLC

Email: info@heynowsafety.com

Phone: (407) 385-0097

Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

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